Introduction
The website www.kermes.gr is an online commercial store selling products via the Internet (hereinafter referred to as the online store or website) created and operated by the company under the name “KERMES IKE” and the distinctive title “KERMES”, which is based in Piraeus, at 65 Papastratou Street and is legally represented, with VAT nr:(EL)800518061, Δ.Ο.Υ. Piraeus, with electronic contact address info@kermes.gr , and telephone line of the online store: +30 2130294012, (hereinafter the COMPANY).
The following terms and conditions will apply to the use of the online store which is located at www.kermes.gr . Any user who enters and trades or uses the services of the online store (hereinafter referred to as “visitor” and / or “user” or “customer” depending on whether he is limited to visiting only the store or places and orders and sells products and services) shall be deemed to agree and unconditionally accept the following terms herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using this site.
General terms
The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.
Information provided & Products
The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.
Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and is not liable for compensation for any damage or loss arising from the cancellation of orders, non-execution or delay in execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the unavailability and in this case bears no further responsibility.
Intellectual property rights
All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Play, reissue, load, release, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia listed and describing the online store of the website www.kermes.gr or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide a license or right to use them by third parties. The names, images, logos and insignia listed and describing the online store of the website www.kermes.gr or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide a license or right to use them by third parties. The names, images, logos and insignia listed and describing the online store of the website www.kermes.gr or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any case provide a license or right to use them by third parties.
User Responsibility
The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics. It is obliged not to use the online store with the trademark kermes.gr for: 1. sending, publishing, sending by e-mail or transmission by other means of any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or to any third party that infringes on the confidentiality or confidentiality of any person’s information; 3. sending, publishing.
Limited license
Kermes.gr, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license does not constitute a transfer of title to the Website and its components and is subject to the following restrictions: ) you may not modify the Website and its components in any way or reproduce or make public.
Privacy
The COMPANY, created this website with the sole purpose of serving its customers. The kermes.gr website is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order and which is guarded by us. This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the kermes.gr website, the use of this data by us and the terms and conditions of use of this website.
Generally
The information provided voluntarily by the users of the mentioned website, is used by kermes.gr, in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed. their orders. The information collected by kermes.gr through the website aims to measure the number of visitors, to determine the requirements of customers for more products and to facilitate transactions with the company. Kermes.gr does not distribute to any other organization or partner that is not connected to kermes.gr the email addresses, or any other information concerning its users and customers.
Gathering information
Kermes.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to kermes.gr.
Use of Information
Kermes.gr collects two types of information about users: (1) information that the user gives us during registration as a customer, (2) information that the user gives us in order to execute his order from kermes.gr. When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. In addition, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested. Kermes.gr makes use of the information you give us during the electronic submission of the form.
Access to Information
Every order processing requires the collection of personal data, for delivery or reservation of an order. The submission of your personal data by you means that you consent to this data being used by the employees of the COMPANY. The COMPANY requires its employees and the maintainers of its website to provide its customers with the level of security referred to in this Privacy Statement. In no other case can kermes.gr share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions permitted or required by law or by court order, the collection.
Cookies
Kermes.gr has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as kermes.gr to operate smoothly and without technical anomalies, to collect multiple user options, to identify frequent users , to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users’ computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted. You must keep in mind that cookies are absolutely necessary in order for the website kermes.gr to function properly and smoothly.
Correcting, Modifying or Deleting Information
Kermes.gr allows its users to correct, change, supplement or delete data and information submitted to kermes.gr. If you choose to delete information, kermes.gr will act to delete this information from its files immediately. For the protection and safety of the user, kermes.gr will try to make sure that the person who makes the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any question contact kermes.gr via www.kermes.gr or via e-mail address info@kermes.gr . The change or correction of your personal data can also be done through the registration page of kermes.gr Please note that we will do everything possible to protect your personal data, but the protection of your password on our website depends on you too.
Secure Transactions
Kermes.gr is committed to ensuring the security and integrity of the data it collects about the users of its website.
Periodic Changes
Kermes.gr is constantly expanding, updating and improving its website, and the related products and services, will update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.
Acceptance of the Privacy Protection Procedures applied by kermes.gr
If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.
Prices
Kermes.gr generally reserves the right and the user of the website accepts it, to freely formulate its pricing policy, to modify the prices listed on the website, and to change and / or withdraw the offers at any time with or without prior notice to the users. which will be informed of the current price by posting it on the website.
While we strive to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If we find an error due to our fault in the price of any of the products you have ordered, we will inform you as soon as possible and give you the opportunity to re-confirm your order with the correct price or cancel it.
All prices are in euros, and include VAT. Shipping costs will be charged additionally as described herein. All any additional charges that may arise are clearly stated and included in the “Total Cost”, as for example in our fresh products, with the special marking, which include in their price the cost of the additional packaging.
The Services may contain typographical errors or other errors or inaccuracies and may not be complete or up to date. We therefore reserve the right to correct any errors, inaccuracies or omissions at any time and to change or update information on the Website without prior notice. We also reserve the right to refuse to execute any orders you submit based on information contained in the Services and may contain errors or inaccuracies, including, among other things, such as errors, inaccuracies or uninformed information about prices, shipping, payment terms or return policies.
Please note that some products, due to the fact that they are standardized and packaged by the Company, may have a deviation in weight per package, of not more than 7,5%
Methods of Payment for the Products
Kermes.gr has the following alternative payment methods for the products it offers online:
– Viva Wallet excepting most used credit cards
– By electronic bank transfer to the mentioned Bank accounts.
In case you are refunded through a third party payment provider you may be charged with any commission that will be charged to you by the specific third party provider based on its terms of use and operation, for which the COMPANY is not responsible.
Shipping Method and Cost
There is absolutely no charge on your shipping, if you pick them up from our Company.
There is also no charge from us, as long as you choose your own transport company, which will pick up your order from our Company.
For the fast and reliable transfer of our products to you, we have chosen the service of professional Courier companies.
Delivery will take place within 5 working days after your order has been processed and forwarded to the shipping company
The usual delivery of the order takes place within up to 5 working days. In cases where the destination is in a remote area, then the delivery can take more than 5working days.
The calculation of courier shipping are calculated as follows:
For each order within Greece up to 50 euros in product value, the shipping cost is 5,95 euros
Once the order within Greece exceeds 50 euros in product value, the shipping is free of charge.
For each order outside of Greece but within Europe up to 120 euros in product value, the shipping cost is 15,95 euros
Orders from Cyprus, Finland, Norway and Switzerland, for orders up to 120 euros the shipping cost is 25,00 euros. Orders from Cyprus, the order is shipped with a transport company indicated by the customer with the obligation to pick it up herself/himself.
Once the order outside of Greece but within Europe exceeds 120 euros in product value, the shipping is free of charge up to 4 kilos. Each kilo above 4 kilos therε is an additional cost of 3,50~5,50 per kilo depending the country of delivery.
Customers from Europe can choose EXPRESS shipping services with an additional cost 30€ for delivery within up to 48hours after the payment has been confirmed and the order has been forward to the shipping company.
Orders placed by customers outside of Europe, cost of delivery is subject to our offer by email.
The whole process of calculating shipping and packaging costs is performed automatically, within Europe. You can monitor it by checking your cart.
There is no other charge for any payment method you choose.
The COMPANY and its associates take all the necessary measures for the timely transfer of the order to the buyer within the basic delivery schedule of each transport company. We can guarantee neither the arrival time nor the exact delivery time of the products of the order, as they depend on the transport companies with which we cooperate. Our COMPANY is not responsible for any delays due to force majeure or accidental events or events beyond its control. In case of any delays our company will make every effort to contact you. Our company is responsible for the proper delivery of your order to the carrier, and from the delivery the risk is transferred to the buyer according to article 524 of the Civil Code, of Greek law.
It is also noted that the cost of transport is what is determined each time by the pricing policy of each transport company with which we cooperate. These partners are solely responsible for shipping charges, which are subject to change at any time.
The COMPANY is not responsible for any such change in prices, and the above prices are the current prices, according to the price list of our partner.
Liability Disclaimer
The content of this Website (in terms of the products posted and the Services offered) is provided without warranties, conditions or other guarantees for its accuracy. Unless expressly stated otherwise, to the extent permitted by law, the COMPANY and its suppliers, content providers and advertisers hereby expressly exclude any terms, warranties and other terms which may otherwise be inferred from applicable and will not be liable for any damages, including, but not limited to, direct, indirect, specific, consequential, punishable or incidental damages, or losses for loss of use, profits, data or other assets, damage to reputation or under consideration , or for the cost of providing substitute products and services, resulting from or relating to the use, inability to use, operation or failures of this Website or the Linked Websites and any material posted therein, whether or not such damages could have been foreseen or arising under the contract, the performance of the from our website, from the products of our website or by tort, based on applicable law or otherwise. It is also not responsible in case the CUSTOMER refunds part or all of the price for any delay of the cooperating payment service providers for the execution of the relevant order that the COMPANY has given on time. regardless of whether these damages could have been foreseen or arise under the contract, the purchase and sale of our website, the products of our website or by tort, in accordance with applicable law or otherwise. It is also not responsible in case the CUSTOMER refunds part or all of the price for any delay of the cooperating payment service providers for the execution of the relevant order that the COMPANY has given on time. regardless of whether these damages could have been foreseen or arise under the contract, the purchase and sale from our website, from the products of our website or by tort, in accordance with applicable law or otherwise. It is also not responsible in case the CUSTOMER refunds part or all of the price for any delay of the cooperating payment service providers for the execution of the relevant order that the COMPANY has given on time.
We are not responsible for any loss or damage that may result from a denial of service attack, viruses or other technologically harmful material that may contaminate the hardware, software, CUSTOMER data or other proprietary material in connection with the use of this Website or of the receipt of any material posted on this or any Website linked to it.
The COMPANY and its associates make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, the content and the transactions are carried out smoothly and without interruption and the high level of security is maintained. However, it is not responsible in the event that for any reason, including the case of negligence, the operation of the COMPANY is interrupted or it becomes difficult and / or impossible to access it and / if, despite the observed security measures, “viruses” or other malicious software and transmitted to user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper operation or stealing information about users’ personal data. We are also not responsible in case of interruption of access to our website for reasons beyond our sphere of influence, as well as for reasons due to technical or other weakness of the network or due to force majeure or accidental events.
Return Policy
The COMPANY supporting e-Commerce enables the CUSTOMER, through the completeness of the descriptions which he posts on its pages, to enjoy the privilege of direct contact with the products available on the computer screen quickly and easily. Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for returning defective or non-defective products.
Withdrawal and Returns of Products
The COMPANY grants the CUSTOMER the right to return the non-perishable (non-fresh) products he bought, without compensation and without having to announce the reason for which he wishes the products to be returned, within 14 days from the date he receives the products, at the address of the COMPANY. In order to exercise the right of withdrawal, the CUSTOMER must notify the Company, and enter into consultation with it. In this case, the CUSTOMER bears only the direct cost of returning the products with a responsible transport company whose shipping process, as well as its costs will be borne by the CUSTOMER as defined by law.
Returns are only accepted if the products to be returned are in the same condition in which they were received by the CUSTOMER, ie without having their seals unsealed or tampered with, along with the retail sales receipt or the invoice. A condition for the withdrawal is that the CUSTOMER has complied with the storage conditions of the products as defined in their packaging.
Given that the products of the COMPANY include products that can be damaged or expire soon, or that are vulnerable and therefore sensitive products, we inform you that these products are explicitly excluded by law from the right to exercise withdrawal.
The COMPANY notes that the criteria for determining products excluded from the possibility of withdrawal are defined by law such as the fragile nature of the products, their ease of deterioration or their short expiration date and have been determined based on standard practice, and on the basis of the declarations and relevant maintenance and preservation instructions of the manufacturers, as they appear on the markings on the product labels.
The COMPANY advises the CUSTOMER to carefully check – at the time of delivery of the order – the condition of the products sold and the integrity of their packaging, in order to identify any obvious defects (eg wrong type, etc.).
In case of return of the products and accordingly, on the one hand the way the CUSTOMER chose to pay the respective order and on the other hand the way the return of the products will take place, the refund will be completed within 5 days from the date the COMPANY can receive the products in the appropriate condition in the present.
In case you are refunded through a third party payment provider, the CUSTOMER may be charged with any commission that will be charged by the specific third party provider based on the terms of use and operation, for which our company is not responsible.
It is particularly pointed out that if the above conditions are not met or if one of the above documents accompanying the product does not exist, the request for withdrawal cannot be satisfied.
Cancellation of order
The CUSTOMER has the ability to cancel his order by phone or email, within 24 hours from the time of dispatch. The customer reserves the right to withdraw and cancel the order until the shipping process begins. In case the shipping process has started, the customer can return the product (based on the product return policy of the company, see above) by paying the shipping cost of returning the products, as defined above. The customer is responsible for any damage caused to the Company by cancellation of the order.
The CUSTOMER has the obligation to inform the COMPANY in case of cancellation of his order.
Force Majeure
If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible for the COMPANY to deliver the products to you within the predetermined time as defined above, we will inform you by e-mail or by phone, in order to tell us if you wish, under these circumstances, the completion of your order. THE COMPANY is not responsible for any reason and cause due to force majeure events.
Social Media (Facebook)
The Website provides you with the option to interact with social media, ie with the “I like” options of Facebook. Our COMPANY does not control these social network services and the profiles of its CUSTOMERS or USERS on them and we can not change your privacy settings in these services or set rules for how you use your personal information in these services . These issues can be checked only by you as USERS of our Services as well as the providers of social networking services. Before using any such feature available on our Website, we recommend that you read all policies and information about the services of the respective social media networking to better understand their privacy policies.
Amendment
The COMPANY has the right, at its sole discretion, at any time and without notice, to modify, remove or change the Services and / or the terms of this and / or any page of this Website.
Nullity
If any part of the Terms and Conditions is not enforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected – all other terms will remain in full force and effect. In any case, if possible, it is possible for a term / sub-term or part of a term / sub-term to be considered separately in order to validate the rest, the term will be interpreted accordingly. Otherwise, you agree that the term should be corrected and interpreted to be as close as possible to the original meaning of the term / sub-term, in accordance with the law.
Resignation
To the extent permitted, we hereby disclaim liability for any claims, losses, claims or damages of any kind relating to the Website or the data appearing on it, including without limitation, direct, indirect, incidental or consequential losses, whether these arise from the following indicative issues, loss of profits, loss of income, loss of data, loss of use or otherwise, or the COMPANY was notified of the possibility of such losses or not. The above will apply whether these claims, losses or damages arise out of tort, under the contract, negligence, under applicable law or otherwise. However, when you use our Services, your legal rights are not affected. Always keep in mind that our website is provided “as is”.
We can not take responsibility for defects due to suppliers and related to the products or services you find on our website. Our primary role is the resale and we take care in every way, in accordance with the applicable laws that govern our actions, to honor him. We can not be held responsible for defects beyond our control. If you violate these terms and do not take further action, we will reserve the right to use our rights and remedies in any other similar situation as provided by law.
Applicable law and jurisdiction
These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree as CUSTOMERS or USERS of the website, as we, as the website and the COMPANY, that you are under the exclusive jurisdiction of the courts of Piraeus.
